Educating The Future of Workers’ Comp

In Episode 145 of the InsurTech Geek podcast, James Benham and Rob Galbraith welcome Bob Wilson, President of WorkCompCollege.com, for a conversation that goes beyond the buzzwords of technology. Bob takes us deep into the heart of what truly matters in workers’ compensation: making the process more humane for employees already facing tough times.

Drawing on his vast experience, Bob shares that while digital tools are important, they shouldn’t overshadow the real goal of workers’ comp—helping injured employees heal and return to work. His philosophy is simple but powerful: put empathy first, and back it up with clear, effective communication.

“Too often, injured employees feel lost in the system,” Bob remarks. He believes that by improving how insurers, employers, and healthcare providers communicate, the whole process can become smoother and less frustrating. It’s about more than just speeding things up; it’s about ensuring that everyone feels heard and supported throughout the claims journey.

So, where is workers’ comp headed next? Bob envisions a future where technology and humanity go hand-in-hand. Digital tools can enhance efficiency, but empathy should remain at the core of every interaction.

Curious about how this shift is reshaping the industry? Don’t miss this episode—Bob Wilson shares his vision for a workers’ comp system that truly benefits everyone involved.